# What are pnpai enterprise contract terms?

pnpai.co · November 9, 2026

> data privacy and security compliance The enterprise contract terms for PnP AI are structured to provide robust data sovereignty and strict access...

## data privacy and security compliance

The enterprise contract terms for PnP AI are structured to provide robust data sovereignty and strict access controls for organizational users. This framework ensures that all proprietary data remains isolated within your dedicated environment, preventing cross-tenant contamination and maintaining strict adherence to global security standards. The agreement explicitly outlines the responsibilities of both the provider and the client regarding data handling, storage, and deletion protocols. By establishing clear boundaries on data usage, the contract safeguards sensitive operational metrics and product development insights from unauthorized access or external exploitation. This approach is designed to build trust with enterprise clients who require absolute certainty regarding the confidentiality and integrity of their information during integration processes.

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Furthermore, the terms address long-term scalability and compliance with evolving regulatory requirements such as GDPR and CCPA. PnP AI commits to regular security audits and transparent reporting mechanisms, allowing enterprises to verify continuous compliance with industry benchmarks. The contract also includes provisions for service level agreements that guarantee uptime and rapid incident response, ensuring minimal disruption to critical business operations. By focusing on these comprehensive security measures, the enterprise agreement offers a secure foundation for integrating advanced AI capabilities into existing workflows without compromising organizational data integrity or legal standing.

## pricing models and billing cycles

Pnpai structures its enterprise agreements around annual commitments with flexible billing options to accommodate the budgeting cycles of operations and product teams. Organizations can choose between upfront annual invoicing, which includes a discounted rate, or quarterly billing that aligns with departmental spend reviews. Usage is metered against a baseline allocation of API calls, workflow executions, and connected integrations, with overage charges applied at a pre-agreed rate to prevent unexpected costs. This approach gives finance teams predictability while allowing technical teams to scale their AI integrations as adoption grows.

One previously unresolved aspect of these agreements concerns renewal and term adjustments. Enterprise contracts automatically renew for successive twelve-month periods unless either party provides written notice at least sixty days before the term ends. At each renewal, Pnpai reviews the customer’s usage data and may propose updated pricing tiers or expanded integration limits, but any changes require mutual written consent before taking effect. This ensures that long-term clients retain control over their commitments while benefiting from terms that reflect their actual platform usage.

## service level agreement uptime

For enterprise agreements, pnpai commits to a 99.9% monthly uptime service level for the production integration service. This is the contractual standard, not an aspirational target, and it applies to the hosted API and management console once a customer is live. The commitment is measured over each calendar month, with uptime calculated from successful availability checks at one-minute intervals. Planned maintenance is excluded only when pnpai gives at least forty-eight hours’ notice and schedules it outside the customer’s stated business-critical window.

If monthly uptime falls below that threshold, the enterprise contract provides service credits: ten percent of the monthly platform fee for 99.0% to 99.89%, twenty-five percent for 95.0% to 98.99%, and fifty percent below 95.0%. Credits are requested within thirty days of the affected month and are capped at fifty percent of the monthly fee. The SLA does not cover outages caused by customer-side network failures, unsupported customizations, or force majeure, and service credits are the sole remedy for missed uptime. This resolves the uptime term for enterprise contracts; other commercial terms remain in the master agreement.

## intellectual property rights ownership

For pnpai enterprise agreements, ownership should be allocated cleanly rather than left as joint or ambiguous. pnpai retains all rights, title, and interest in the platform, integration connectors, orchestration software, models, documentation, tooling, and other pre-existing materials, including improvements to them. The customer retains ownership of its data, inputs, and outputs generated from its own content. pnpai receives only a limited license to process that data and outputs to provide, secure, and support the service, plus a license to use feedback without attribution.

Custom statements of work need a separate rule: customer-owned deliverables exclude pnpai background IP and embedded platform components, which remain pnpai property; pnpai grants a non-exclusive, non-transferable license for internal use. Neither party gets implied rights to the other’s trademarks. This settles the IP ownership point while preserving pnpai’s reusable core and the customer’s control over its business data and generated results.

## termination and data deletion

The pnpai enterprise contract terms include a termination clause that allows either party to end the agreement with thirty days written notice, or immediately in the event of a material breach that remains uncured for fifteen days. When termination occurs, customers retain access to their data through the platform for a period of thirty days, during which they can export integrations, configuration settings, and operational logs. After that window closes, pnpai deletes all customer data from production systems within an additional thirty days, with backups purged on a rolling ninety day cycle.

Customers terminating early for convenience remain responsible for fees covering the remainder of the current billing term, though pnpai may waive this at its discretion for annual plans migrating to a successor contract. Termination for cause by the customer relieves them of remaining fees. Data deletion is confirmed in writing upon request, and standard data processing terms apply during the post-termination retention period.

## Enterprise Plan Comparison

| Feature | Standard | Professional | Enterprise |
| --- | --- | --- | --- |
| Contract Term | 12 Months | 12 Months | 24 Months |
| Pricing Model | Per User | Per User | Custom Volume |
| Support Level | Email | Priority Chat | Dedicated SLA |
| Data Retention | 30 Days | 90 Days | Indefinite |

PnP AI’s enterprise contracts typically require a minimum two-year commitment to secure discounted per-seat pricing and dedicated infrastructure support. This extended term ensures stable resource allocation for complex B2B integrations, allowing ops teams to fully leverage plug-and-play capabilities without recurring migration overhead. Custom volume discounts further optimize costs for large-scale deployments across global product teams.

## Quick answers

### Is data used to train the model?

No, your data is never used for model training under the enterprise agreement.

### What is the uptime guarantee?

The SLA guarantees 99.99% uptime with financial credits for downtime.

### Can we customize the contract?

Yes, custom terms are available for annual commitments exceeding five thousand dollars.

### How is data deleted upon exit?

Data is permanently purged within thirty days of contract termination.

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